returns

How long can I return an order?
 You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

Does my order come with a return label?
 No (currently this is not absolutely necessary, since our return rate is around 1%).

In the case of a return, we will be happy to send you a label via DHL. You would then have to print this out and attach it to your order.

To which address can I return my socks?
Sockstock®
Florian Rauscher
Key word: Return
Worringer Str. 19
40211 Düsseldorf

How do I return an order?
If you want to change the color or size of your socks, or if you don't like the socks you ordered, you can simply return them within the 30-day return period.

Here's how you do it:

  1. Just email us ( info(at)ockstock.net ) and let us know about the return
  2. You can look for a shipping service provider of your choice and send the package back
  3. We will refund you the order value within 1 - 3 working days.

How much does return shipping cost?
You bear the direct costs of returning the goods. If the return is caused by an error on our part, we will, of course, bear the costs.